Frequently Asked Questions

Find quick answers about orders, shipping, returns, product care, and customer support.

Orders and Shopping

How do I place an order?

Browse our products, add your favorites to the cart, and follow the checkout steps to complete your order.

Can I change or cancel my order?

Please contact help@mynovacart.store as soon as possible. We will do our best to help before fulfillment.

Where does Nova Cart ship?

Nova Cart currently ships to the United States and the United Kingdom.

Is shipping free?

Free shipping is available to the US and UK with no minimum order.

How long does delivery take?

US delivery takes 6–15 business days and UK delivery takes 7–15 business days.

Where are orders fulfilled, and who pays customs duties?

Orders are fulfilled from Pakistan. Any customs duties or import fees are the responsibility of the recipient.

What is your return policy?

We offer a 30-day return window for unused items. Please contact help@mynovacart.store before sending anything back.

What if my item arrives damaged?

How are refunds issued?

Approved refunds are sent to the original payment method.

Will natural wood grain vary?

Yes. Natural wood grain and color vary, making each piece unique.

How should I care for my product?

Hand wash only. Do not soak or use a dishwasher, and keep the product away from heat.

Can dimensions vary?

Small dimension variations may occur because products are crafted from natural materials.

How can I contact Nova Cart?

When will I receive a response?

Our support team typically responds within 1–2 business days.