Refund policy
At Nova Cart, we want you to feel confident about every purchase. If something isn't right, our support team is here to help.
Return Window
You may request a return within 30 calendar days of the delivery date.
Eligibility
To be eligible for a return, items must be unused, unwashed, and unaltered, in their original condition, and in original packaging where reasonably possible.
How to Request a Return
Contact us before sending anything back. Email us at help@mynovacart.store with your order number, a description of the issue, and clear photos where applicable.
You can also visit our Contact page or view our Returns & Refunds page for full details.
Return Shipping
For change-of-mind returns, return shipping is the customer's responsibility and is non-refundable. For verified damaged, defective, or incorrect items, Nova Cart will cover reasonable return or replacement shipping costs where a return is required.
Damaged, Defective, or Incorrect Items
Report within 7 calendar days of delivery to help@mynovacart.store with your order number, description, and clear photos. Nova Cart will provide the appropriate resolution.
Non-Returnable Items
- Used, washed, or altered products
- Products damaged through misuse, improper care, or normal wear
- Gift cards
- Personalized or custom-made products
- Items specifically marked as Final Sale
Refunds
Approved refunds are processed to the original payment method within 5 business days after the approved return is received and inspected. Your bank or payment provider may take additional time to display the refund.
Non-Refundable Charges
Customs duties, import taxes, VAT, brokerage fees, and other third-party charges are not refundable by Nova Cart unless required by applicable law.
Exchanges
We do not currently offer direct exchanges. Please complete an eligible return and place a new order separately.
Contact Us
Email: help@mynovacart.store
Contact page: https://mynovacart.store/pages/contact
Returns & Refunds page: https://mynovacart.store/pages/returns-refunds