Shipping policy
Shipping Destinations Nova Cart currently ships to customers in the United States and United Kingdom.
Shipping Charges Nova Cart offers free standard shipping to both the United States and United Kingdom. There is no minimum purchase value required to qualify for free shipping.
Order Processing & Dispatch All orders are carefully inspected and prepared before dispatch. Once your order has been dispatched, you will receive a confirmation notification. During busy periods or public holidays, additional processing time may be required.
Estimated Delivery Times After dispatch, estimated delivery times are:
- United States: approximately 6–15 business days
- United Kingdom: approximately 7–15 business days
Delivery times are estimates only. Actual delivery may be affected by customs clearance, carrier operations, public holidays, adverse weather, or other circumstances outside Nova Cart's control. Nova Cart does not guarantee delivery within a specific timeframe.
Customs, Duties, VAT & Import Taxes Nova Cart fulfils orders internationally from Pakistan. Depending on the destination country, your order may be subject to customs duties, import taxes, VAT, brokerage charges, or other local fees imposed by government authorities or customs agencies. Where applicable, these charges are the responsibility of the recipient unless otherwise required by applicable law. Nova Cart does not control or determine any charges imposed by customs authorities, government agencies, or third-party carriers.
Delivery Address Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error in your delivery address after placing an order, please contact us at help@mynovacart.store as soon as possible. We will do our best to assist, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.
Delivery Delays Occasional delays can occur due to factors outside Nova Cart's control. If your order appears significantly delayed, please contact us at help@mynovacart.store and we will do our best to assist you.
Tracking & Support Where tracking is available, tracking information will be provided with your dispatch notification. For any questions about your shipment, please contact us at help@mynovacart.store.
Lost or Delivery-Issue Orders If your order appears significantly delayed or you are experiencing a delivery problem, please contact us at help@mynovacart.store with your order number. Nova Cart will review the circumstances and assist with the appropriate next steps. We do not guarantee automatic refunds or replacements for delivery issues pending review.
Returns & Refunds Returns and refunds are governed by Nova Cart's Returns & Refunds Policy. Please visit our Returns & Refunds page for full details.
Contact Us For shipping enquiries, please contact our support team: Email: help@mynovacart.store | Contact Us